FAQ's & How To's

General

• Will there be ongoing support and/or training for the platform?
• How long will the Savor Live Team have access to my Partner Portal after launching?
• Can I send notifications to all customers that have my mobile app?

Elavon & MID

• What other partners are associated with Elavon that I can expect emails from?
• When will daily app revenue hit my associated bank account?
• Who is processing the mobile payments for my app?
• When will my app be ready?
• How will my app be available to my customers?
• How is my app registered?

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Mobile Payments & Security

• What kinds of credit card payments will be accepted?

Set Up

• How can I ensure my baristas or staff can see orders come through but do not have access to sales and financial information?
• How do ensure my products are set up correctly?
• How to integrate Savor Live (Partner Portal) with QuickBooks 💬

Multiple Locations and Pop-Ups

• What if I have multiple locations?

Managing Mobile Orders

• How does the Kiosk work for pick-up orders?
• How will my team and I view and/or manage Pick-Up orders that come through my app?
• Can my team and I see mobile orders coming through to my location(s) in real-time?

Troubleshooting

• Why are my prices showing incorrectly in the app?
• Why are my menu items/modifiers not showing up correctly or at all in the app?

Going Live!

• Should I roll out my app in phases or test my app at a “pilot location” if I have multiple locations?