Should I roll out my app in phases or test my app at a “pilot location” if I have multiple locations?

We will always maintain that the roadmap to your app’s launch is fully up to you and your team, taking into consideration what makes the most sense for your business. However, we would like to propose a pilot program at one location before going live across all our customer-facing locations to ensure a smooth and successful launch for everyone.

Here are a few points to consider when deciding whether to do a pilot launch to determine if this will be beneficial to you:

• Smoother Experience: By starting at one location, your team as well as the Savor Live team can more closely monitor app performance, gather feedback, and quickly address any initial issues before impacting all your stores. This ensures a seamless experience for your customers right from the start.
• Targeted Learning: The pilot allows us to tailor the app specifically to your needs and preferences. We can work directly with your team and customers at the pilot location to gather valuable insights and optimize the app for maximum success.
• Reduced Risk: Testing the app at one location minimizes potential disruption across your entire business. This allows you to assess its impact and functionality, as well as make adjustments before a wider rollout.

Faster Improvements: With focused feedback from the pilot store, we can rapidly update and enhance the app to address any identified challenges, ensuring a better platform for all your locations.

We understand that there is likely an eagerness to implement the new app platform, and we believe this pilot approach will ultimately lead to a smoother, more successful launch for your team and your customers. We're confident that the valuable learnings and targeted improvements from the pilot will benefit both your team and your customers, leading to a more positive user experience and usage sustainability overall.

Additionally, if utilizing several modules of the Platform, (ie: Pick-Up Orders | Shipping Orders | Coffee Subscriptions | AR), please note that you can roll out one feature at a time to allow time for feedback and adjustments as well as well-rounded training for your team.